Digital Directories
Use any of the mall’s 13 digital directories to find a store, attraction or service. Select the elevator icon for a route that uses elevators. Select the wheelchair icon to lower the content on the screen.
Find Your Way Around
Plan the details that make your visit easier, from accessible parking and elevator routes to mobility rentals and restrooms. If you need help choosing an entrance or finding a service, Guest Services can help.
Parking
Accessible parking is available at each entrance and level. Lots 48, 50 and 58 have the most accessible spaces. All mall entrances have ramps and push-to-open switches.
Expecting Mothers and Family parking is available at most entrances. The lots with the most stalls are listed below:
- Lot 21
- Lot 23
- Lot 25
- Lot 28
- Lot 31
- Lot 33
- Lot 34
- Lot 44
- Lot 55
For oversized-vehicle parking instructions, call Mall Security at 780-444-4444 before you arrive.
Transit
The West Edmonton Mall Transit Centre is beside the overflow parking lot on 90 Avenue. Use Edmonton Transit Service for routes and service updates.
Dedicated Accessible Transit Service (DATS) stops are at Entrances 8, 32, 48, 50, 52 and 58. Visit the DATS website for service information.
Wheelchair, Scooter & Walker Rentals
Wheelchairs, walkers and scooters are rented at either Guest Services desk: Phase II near the Galaxyland Powered by Hasbro main entrance, and Phase III by The Ship near Entrance 2. Double scooters are only available at The Ship location.
- Single scooter: $49 + GST per day or $12 + GST an hour, plus a $250 refundable deposit
- Double scooter: $98 + GST, plus a $250 refundable deposit
- Wheelchair: free of charge, plus a $50 refundable deposit
- Walker: free of charge, plus a $50 refundable deposit
Bring valid government-issued ID. Return all equipment 30 minutes before the mall closes. Equipment that is not returned or is returned damaged will be charged to the guest’s credit card at its full value.
Rentals are first come, first served and quantities are limited. You can reserve ahead online for an additional charge.
Elevators
Find elevators near these entrances:
- Entrance 2
- Entrance 8
- Entrance 32
- Entrance 40
- Entrance 50
- Entrance 52
- Entrance 56
- Entrance 58
Escalators are located throughout the main corridor.
Restrooms
All restrooms have wheelchair-accessible stalls.
On Level 1, find restrooms:
- Near Entrance 48
- In the Phase I food court, near Entrance 14
- In Galaxyland Powered by Hasbro, near Entrance 8
- In the Phase III food court, beside NEWPLAY
- In the Fantasyland Hotel lobby, next to the stairs
On Level 2, restrooms are near Entrances 23 and 45.
Service Animals
WEM recognizes the importance of service animals. Service animals are permitted within all general areas of the mall. Only animals trained to assist persons with disabilities are permitted within West Edmonton Mall. Service animals within attractions are dependent on the attraction type. All service animals must be on a leash not exceeding 2 metres in length and in control of the handler at all times.
Frequently Asked Questions
Make the Most
of Your Visit
With the exception of The Ship and Sea Life Caverns, strollers are permitted, as long as they are clean. Unattended strollers are left at your own risk. World Waterpark, Sea Life Caverns and Chutes and Ladders have stroller corrals that may be used, but personal items like purses and valuables must be removed. Strollers can also be rented for $15 at dispensers located inside Entrance 2, Entrance 8 and Entrance 50, and near the entrance of DRIVE Go Karts. The dispensers accept credit cards, bills, loonies and toonies.
Mother’s Rooms can be found on Level 1 inside Galaxyland Powered by Hasbro and in the Phase III Food Court, as well as on Level 2 at Entrance 23, Entrance 45 and Entrance 51. Family Rooms can be found on Level 1 at Entrance 48 and in both Food Courts, and on Level 2 inside Entrance 45 and Entrance 23.
While we do not offer a specific sensory room, please call Guest Services for assistance with a quiet space if required. Guest Services can be reached at 780-444-5321, by text at 587-673-1420 or through the form on our Contact page.
Please call Guest Services for assistance. Guest Services can be reached at 780-444-5321, by text at 587-673-1420 or through the form on our Contact page.
Only animals trained to assist persons with disabilities are permitted within West Edmonton Mall. Pets are not allowed. Service animals must be on a leash no longer than 2 metres and under the handler’s control at all times. Protocols within the attractions vary, so please confirm with the attraction before your visit.
World Waterpark’s changerooms, beach area and wave pool are accessible. In Galaxyland Powered by Hasbro, guests in wheelchairs must be able to transfer themselves in and out of the rides without assistance to be able to ride. Guests with casts, braces or other physical limitations may not be permitted to use the rides. Ed’s Bowling, Dragon’s Tale Blacklight Mini-Golf and Sea Lion’s Rock are accessible. For Sea Life Caverns, please call or email to check for modified tour opportunities. For more information, contact Guest Services at 780-444-5321.
QUESTIONS ABOUT YOUR VISIT?
We’re Here to Help
Call Guest Services at 780-444-5321 for help with accessibility at West Edmonton Mall.