Plan Your Visit With Confidence

Digital Directories

Use any of the mall’s 13 digital directories to find a store, attraction or service. Select the elevator icon for a route that uses elevators. Select the wheelchair icon to lower the content on the screen.

Parking

Accessible parking is available at each entrance and level. Lots 48, 50 and 58 have the most accessible spaces. All mall entrances have ramps and push-to-open switches.

Expecting Mothers and Family parking is available at most entrances. The lots with the most stalls are listed below:

• Lot 21
• Lot 23
• Lot 25
• Lot 28
• Lot 31
• Lot 33
• Lot 34
• Lot 44
• Lot 55

For oversized-vehicle parking instructions, call Mall Security at 780-444-4444 before you arrive.

Transit

The West Edmonton Mall Transit Centre is beside the overflow parking lot on 90 Avenue. Use Edmonton Transit Service for routes and service updates.

Dedicated Accessible Transit Service (DATS) stops are at Entrances 8, 32, 48, 50, 52 and 58. Visit the DATS website for service information.

Wheelchair, Scooter & Walker Rentals

Visit the Phase II Guest Services desk near the Galaxyland Powered by Hasbro main entrance for wheelchair and scooter rentals. Double scooters must be picked up at The Ship, closest to Entrance 2.

• Single scooter, day rate: $49 + GST, plus a $250 refundable deposit
• Wheelchair: no rental charge, plus a $50 refundable deposit
• Walker: no rental charge, plus a $50 refundable deposit

Bring valid government-issued ID. Return all equipment before the mall closes. Equipment that is not returned or is returned damaged will be charged to the guest’s credit card at its full value.

Rentals are first come, first served and quantities are limited. You can reserve ahead online for an additional charge.

Reserve Mobility Equipment

Guest Services Locations

Elevators

Find elevators near these entrances:

• Entrance 2
• Entrance 8
• Entrance 32
• Entrance 40
• Entrance 50
• Entrance 52
• Entrance 56
• Entrance 58

Escalators are located throughout the main corridor.

Open Directory & Map

Restrooms

All restrooms have wheelchair-accessible stalls.

On Level 1, find restrooms:

• Near Entrance 48
• In the Phase I food court, near Entrance 14
• In Galaxyland Powered by Hasbro, near Entrance 8
• In the Phase III food court, beside NEWPLAY
• In the Fantasyland Hotel lobby, next to the stairs

On Level 2, restrooms are near Entrances 23 and 45.

Service Animals

WEM recognizes the importance of service animals. Service animals are permitted within all general areas of the mall. Only animals trained to assist persons with disabilities are permitted within West Edmonton Mall. Service animals within attractions are dependent on the attraction type. All service animals must be on a leash not exceeding 2 metres in length and in control of the handler at all times.