Find Your Next Stop
Looking for a store or finding your way to an attraction? Stop by either Guest Services desk for directions and mall information.
You'll find both locations on Level One:
- Phase II, near Galaxyland Powered by Hasbro
- Phase III, near The Ship
Both are open during mall hours.
WEM CARD
The Perfect Fit for Any Gift
Let them choose the store or experience. Pick up a WEM Card at either Guest Services desk for use at participating stores, services, attractions and affiliated hotels.
GETTING AROUND
Wheelchair & Scooter Rentals
Wheelchairs, walkers and scooters are rented at either Guest Services desk: Phase II near Galaxyland Powered by Hasbro, and Phase III by The Ship near Entrance 2. Double scooters are only available at The Ship location.
Rentals are subject to availability. Bring valid government-issued ID. A refundable deposit is required. Equipment must be returned 30 minutes before the mall closes. You can reserve ahead online for an additional booking charge.
Attraction Bookings & Multi-Play Passes
Planning a day at the attractions or coming back for more? Guest Services can help with attraction bookings, and Multi-Play Passes are purchased in person at the desk.
LOST AN ITEM?
Lost & Found
Stop by either desk, call 780.444.5321, text 587.673.1420 or send a message through the form on our Contact page. Our Guest Services team can check whether your item has been turned in. Items lost on a Galaxyland Powered by Hasbro ride or dropped into a restricted area are retrieved only after the park closes.
Contact Guest Services
Call 780.444.5321 during mall hours or email guestservices@wem.ca.
FREQUENTLY ASKED QUESTIONS
All About
Your Tickets
To exchange your ticket, please contact Guest Services at 780.444.5321 or visit the Phase II Guest Services desk near Galaxyland Powered by Hasbro (this location only).