WEM CARD
The Perfect Fit for Any Gift
Let them choose the store or experience. Pick up a WEM Card at either Guest Services desk for use at participating stores, services, attractions and affiliated hotels.
Choose Where to Buy
Buy online for pick-up or visit either Guest Services location at West Edmonton Mall. Choose an amount from $10 to $500; a $2 activation fee applies to each card.
Check Your Balance
See how much is left before you shop. If your purchase costs more than the balance, pay the difference with another payment method first, then tell the cashier how much to charge to your WEM Card.
USING YOUR CARD
Card Details
INFORMATION
A WEM Card can be used to make purchases at any participating West Edmonton Mall store, service, attraction or affiliated hotel.
You may load any amount from $10 to $500 onto your WEM Card. Funds do not expire.
There is a $2 activation fee per card to the purchaser at the time of purchase.
Once purchased, WEM Cards may not be refunded or exchanged for cash or credit. The WEM Card is not reloadable once the balance is used up.
Making Purchases & Refunds
Know your balance before you shop. A sale will be declined if your purchase total exceeds the balance remaining on your WEM Card. To make a purchase for an amount greater than the balance on your card, first, pay the difference with another form of payment and then tell the cashier how much to charge to your WEM Card (an amount up to or equal to its balance).
Merchants such as restaurants, hotels, and salons may automatically increase the authorization amount by a number in the range of 15 to 20 percent in order to cover gratuity and incidentals. If this amount exceeds the balance remaining on your card, your transaction will be declined.
For security and in case you want to make a return or exchange, keep all receipts of WEM Card purchases and always keep your card - even once the balance is used up. When returning merchandise purchased with your card, store policy may require the refund to be processed back onto your card rather than in the form of a cash refund. Refunds may take up to 7 business days to be processed.
Card Balance not insured by the Canada Deposit Insurance Corporation (CDIC).
For more information about the WEM Card, contact West Edmonton Mall Guest Services at 780-444-5321. To report a lost or stolen card, immediately call WEM Card Customer Service at 1-800-840-5793.
FREQUENTLY ASKED QUESTIONS
Make the Most
of Your Visit
Use it at participating West Edmonton Mall stores, services, attractions and affiliated hotels. Acceptance isn't universal, so confirm that your chosen location accepts the card before you shop, dine or book.
Load any amount from $10 to $500 when you buy the card. There is a $2 activation fee, the funds don't expire, and the card isn't reloadable once its balance is used up.
Pay the difference with another form of payment first, then tell the cashier how much to charge to the WEM Card, up to its remaining balance. Keep in mind that restaurants, hotels and salons may add a 15% to 20% authorization for gratuities or incidentals; if that authorization exceeds the balance, the transaction may be declined.
Keep both the card and your receipt, even after the balance is used. A merchant's return policy may require the refund to go back onto the WEM Card, and processing can take up to seven business days. The card itself can't be refunded or exchanged for cash or credit after purchase.
Use the balance-check page and enter the 16-digit card number and six-digit security code shown on the back of the card. Enter the card number without hyphens.
Call WEM Card Customer Service immediately at 1-800-840-5793.