DRIVE Terms & Conditions

  • All drivers must be 54” inches or 138cm in order to drive. Drivers must be minimum 14 years of age.
  • The maximum weight capacity of the kart is 265lbs or 120kg.
  • All slides/rides have height and weight limitations, that for safety purposes,  may be verified on-site.
  • Any racer under 18 must have an adult 18+ present to sign their waiver 
  • Drivers must arrive 15 minutes before their race time. Late arrivals will not be able to race and will not be granted refunds
  • Remain seated facing forward in an upright position with your back and shoulders against the seat back at all time. Hold on to the steering wheel until you come to a complete stop at the end of your race.
  • Drivers must have the mental, emotional and cognitive skills to understand and follow all rules, operating the kart and follow instructions of the track marshals.
  • Seatbelts must remain properly secured at all times.
  • Approved helmets must be worn. VISORS MUST BE CLEAR IN ORDER TO BE USED ON THE TRACK. No tinted visors permitted. Headwear must not interfere with fit of helmet.
  • Please keep arms and legs inside the kart at all times.
  • All loose clothing and hair longer than shoulder length must be secured. Hair elastics are available from the pit attendant.
  • Guests perceived by the track marshal to be under the influence of drugs and/or alcohol will not be permitted to drive.
  • Bumping, pushing with the kart or reckless driving is not permitted. Failure to follow all rules and instructions may result in injury to yourself or others and will result in loss of remaining laps without refund.
  • Drivers must comply with all track marshal instructions at all times.
  • Drivers must be aware that there is an inherent risk in the participation of go-karting. Drivers by participating accept the risks inherent when oneself or other drivers exercise poor judgement, act in an irresponsible manner and disobey oral, written or visual warnings prior to or during participation.
  • Shirt, and closed toe shoes are required. Guest wearing skirts will be provided a race suit.
  • For everyone’s safety, photos and filming are NOT permitted while driving.
  • Please finish all food and drink before entering the kart.
  • Chewing gum is not permitted while driving.
  • Drivers should be in good health and be able to load and unload without assistance in order to be permitted to ride.
  • Race Tickets are non-transferable and refunds are only allowed with at least 48 hour notice

World Waterpark Terms & Conditions

CABANA RENTAL TERMS AND CONDITIONS

  1. Renter must be over the age of 18. Valid government-issued photo ID is required for verification.
  2. Anyone who misuses their rental space or willfully allows any other person to misuse their rental space will be prosecuted.
  3. Your rental entitles you to the exclusive use of one rental space for the day as well as shared use of a semi-private bathroom.
  4. By purchasing the rental space, you agree to all responsibility for the assigned rental space you are registered to.
  5. West Edmonton Mall is not responsible for lost or stolen property from the rental space you have rented.
  6. Renters shall be responsible for any damage(s) to the rental space after the key has been issued & prior to its return.
  7. Your rental space is non-transferable, non-refundable and may not be resold.
  8. West Edmonton Mall reserves the right to:
    1. refund the purchase price of any rental space and revoke the privileges of a renter at any time without cause, 
    2. request additional personal information from a renter; and,
    3. enter and inspect any rental space at any time for any reason before, during or after use by renters.
  9. To ensure the safety and comfort of our guests, certain slides have height and weight restrictions. All renters are subject to the rules regulations and safety codes of West Edmonton Mall’s parks as posted throughout. 
  10. All slides/rides have height and weight limitations, that for safety purposes, may be verified on-site.
  11. No outside food, beverage is allowed in World Waterpark, including inside rental spaces.
  12. Drug use is not permitted under any circumstances.
  13. All guests of the rental space are required to take a cleansing shower prior to entering the water.

SLIDE RULES AND REGULATIONS CAN BE FOUND HERE

Marine Life Terms & Conditions

Arrival

Please arrive 5 - 10 minutes prior to the program start time to allow for any unexpected delays. Late arrivals will result in a shorter program. The interpreter will wait 15-minutes after the start time of the program.    After 15-minutes the program will be considered a NO SHOW and not eligible or rescheduling or a refund.

 

Meeting area

Marine Life Information Centre – please have tickets available for scanning and redemption.

 

Before Program Starts

Please take children to the washroom; we do not have public washrooms in Marine Life. The closest washrooms are located down the hall towards the Fantasyland Hotel’s or in the Food Court by Urban Behavior

 

Supervision

Participating parents or guardians are responsible for the children’s behaviour while in the program. Marine Life staff is not responsible for behavioural management or supervision of children while they are participating in the tour.

Children 12 and younger need to be accompanied by an adult over the age of 18.

 

Animal Interaction

A staff member will be your guide throughout your program and will provide rules as to how to interact with the animals. Your response and how you interact with the animals, along with the animals’ behaviour will determine how you will interact with the animals. All animal interactions are at the discretion of the staff and are subject to change at any given moment. Exclusive tour does not include a sea lion show

For the health and safety of our animals, please do not tap on enclosure windows.

 

No Food/Drinks

We have a very strict no food or drink policy in Sea Life Caverns.

No Wheelchair Access

Note that Sea Life Caverns is neither wheelchair nor stroller accessible, please call or email to check for modified Tour opportunities.

 

Group Participants:

Only children 12 months and younger are not considered group participants.  Children 13 months and older will be counted as a participant for the private tour.

 

Please note the gates to Sea Life Caverns will be locked to discourage outside participants from entering during your exclusive tour. Participants can notify the Marine Life staff that they need to leave the group so the gate can be unlocked.

 

Birds of Paradise Terms & Conditions

ATTRACTION REGULATIONS
Please read and obey all posted rules and instructions from our staff. Our staff are highly trained and qualified.
  • Rides must be at least 36” (92cm) or taller and able to sit unassisted in an upright position.
  • Maximum two adults per boat.
  • Second rider must be a minimum of 5 years of age. Children aged 5 to 7 must be accompanied by a chaperone 18+.
  • Third rider must be between 3-6 years of age. When riding with a third rider one guest must be 18+.
  • Children aged 7 to 10 must be accompanied by a chaperone 16 years of age or older.
  • Riders much be at least 60” (153cm) to ride alone.
  • Maximum weight per boat is 500lbs for double & triple riders or 300lbs for a single rider.
  • Lifejackets must be worn at all times while on the floating dock and in the boat.
  • Loose articles including, but not limited to, purses, jewelry and recording/photo devices (phone, GoPro/action camera, etc.) are not permitted.
  • Any person under the influence of alcohol or drugs will not be permitted to participate.
  • Do not: stand, kneel, or reach our of the boat while on the lake.
  • High-heels are not permitted. Open toe-shoes are permitted. 
  • Dresses are not recommended.
 
MEDICAL
Persons with the following conditions should not ride: Expectant mothers. Recent surgery or other condition that may be aggravated by this ride, including guests with casts or support braces. Heart conditions, epilepsy or abnormal blood pressure. Back, neck, or similar physical problems. Motion sickness or dizziness. 
 
RIDING POSITIONING
Riders must wait for the attendant instructions before boarding the boat. Remain seated upright in your boat facing forward, feet extended to the paddles with your back against the backrest. Arms, hands, legs and feet must remain inside the boat at all times.  Clear the boat safely and orderly when exiting.
 
EXCLUSION OF LIABILITY
All parks and attractions in West Edmonton Mall including, without limitation, Galaxyland Amusement Park, World Waterpark (including SkyFlyer Zipline), Marine Life (including Sea Life Caverns, Sea Lions’ Rock Show and Sea Lion Encounter), Deep Sea Adventure Lake (including The Ship), Ed’s Bowling (including Alien Outbreak Escape Room), Ice Palace, Professor WEM’s Adventure Golf, Dragon’s Tale Blacklight Mini Golf (Including Crystal Labyrinth Mirror Maze), and Drive Go-Karts, Birds of Paradise (collectively, the “Attractions”) are operated by West Edmonton Mall Property Inc. (“WEM”), its affiliates and those for whom WEM is legally responsible, including but not limited to, its directors, officers, employees, contractors, and agents (collectively, the “WEM Releasees”). I hereby acknowledge that use of the Attractions may involve risks and dangers of serious injury, including permanent disability, paralysis and death; that these risks may be caused by my own actions or inactions, the actions or inactions of other participants, or the negligence of the WEM Releasees; and that I fully accept and assume all such risk and responsibility for losses, costs and damages which I may incur as a result of my participation in the Attractions and confirm that the WEM Releasees shall not be liable for any injury, loss, or damage whatsoever suffered by me, in, on, using, or in connection with the Attractions or any activities incidental thereto.

Ed's Karaoke & Birthday Party Room Terms & Conditions

  1. No outside food and drinks are permitted in Ed’s including the party room (except for Birthday cake/or approved desserts)
  2. No refunds are allowed once payment has been completed.
  3. Prices and hours are subject to change without notice.
  4. Age Restrictions: Adults, Kids & Teens are all welcome to enjoy Ed’s Karaoke! Parents and chaperones must always present to supervise the party. The room can accommodate 12 adults or approximately 12-15 composed kids and adults. Liquor Service: In order to be served liquor in the private karaoke room, all participants must be 18+.
  5. Karaoke Room contains lighting with different kinds of flashing and visual patterns which may not be suitable for photosensitive epilepsy.
  6. Please arrive 10-15 minutes before your reservation time at the Ed’s Counter for ID Verification and organization of your group. Room walk through and rental agreement signing upon arrival. By purchasing the rental space, you agree to all responsibility for the assigned rental space.
  7. Decorations are subject to approval. (Balloons, confetti, piñatas, glitter & silly string or any other items that may cause damages are not permitted.) The Renter will also be responsible for any take down and related clean-up for items brought to Ed’s Bowling. Please note that a clean-up rate may apply if these rules are not followed.
  8. West Edmonton Mall Property is not responsible for any lost or stolen items.
  9. Contains lighting with different kinds of flashing and visual patterns which may not be suitable for photosensitive epilepsy. 
  10. No Damage Deposit Required: However, the Renter will be responsible for all damage(s) to the rental space caused by guests, invitees and other personnel attending during their stay.
  11. All renters are subject to the rules and regulations and safety codes of West Edmonton Mall’s parks and Ed’s Bowling.
  12. Drug use is not permitted under any circumstances.
  13. West Edmonton Mall reserves the right to:
    1. Refund the purchase price of any rental space and revoke the privileges of a renter at any time without cause,
    2. request additional personal information from a renter; and
    3. Enter and inspect any rental space at any time for any reason before, during or after use by renters
  14. Anyone who misuses the room or willfully allows the miuse may result in the party’s removal from the room and/or prosecution. This includes:
    1. Damage to the room and property
    2. Not cooperating with Ed’s/West Edmonton Mall policies
    3. Disruption or mistreatment of guests/employees

The Renter acknowledges that there are certain risks associated with attending the Attraction and agrees to hereby indemnify, defend and hold harmless West Edmonton Mall Property Inc., its affiliates, subsidiaries, directors, officers and employees from and against all claims, demands, liabilities, losses, damages, costs and expenses that might arise as a result of the Renter, and any person attending the facility with the consent of the Renter, attending the Attraction on the Rental Date. The indemnity obligations set forth herein shall survive the expiration or earlier termination of this Agreement.

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