Marine Life Terms & Conditions

Arrival

Please arrive 5 - 10 minutes prior to the program start time to allow for any unexpected delays. Late arrivals will result in a shorter program. The interpreter will wait 15-minutes after the start time of the program.    After 15-minutes the program will be considered a NO SHOW and not eligible or rescheduling or a refund.

 

Meeting area

Marine Life Information Centre – please have tickets available for scanning and redemption.

 

Before Program Starts

Please take children to the washroom; we do not have public washrooms in Marine Life. The closest washrooms are located down the hall towards the Fantasyland Hotel’s or in the Food Court by Urban Behavior

 

Supervision

Participating parents or guardians are responsible for the children’s behaviour while in the program. Marine Life staff is not responsible for behavioural management or supervision of children while they are participating in the tour.

Children 12 and younger need to be accompanied by an adult over the age of 18.

 

Animal Interaction

A staff member will be your guide throughout your program and will provide rules as to how to interact with the animals. Your response and how you interact with the animals, along with the animals’ behaviour will determine how you will interact with the animals. All animal interactions are at the discretion of the staff and are subject to change at any given moment. Exclusive tour does not include a sea lion show

For the health and safety of our animals, please do not tap on enclosure windows.

 

No Food/Drinks

We have a very strict no food or drink policy in Sea Life Caverns.

No Wheelchair Access

Note that Sea Life Caverns is neither wheelchair nor stroller accessible, please call or email to check for modified Tour opportunities.

 

Group Participants:

Only children 12 months and younger are not considered group participants.  Children 13 months and older will be counted as a participant for the private tour.

 

Please note the gates to Sea Life Caverns will be locked to discourage outside participants from entering during your exclusive tour. Participants can notify the Marine Life staff that they need to leave the group so the gate can be unlocked.