West Edmonton Mall Security is available to help with emergencies, lost children and other concerns during your visit. Review the information below to help maintain a safe, secure and family-friendly environment.
We would like to remind you to watch your valuables. For the security of our guests, please do not leave purses and other items unattended.
Also, please note that while at West Edmonton Mall, you may be subject to a security interview. Violators of any of the Mall Rules will be asked to leave the property or possibly be arrested.
In order to assist in our efforts to provide a safe, secure and pleasant shopping environment, we ask for your cooperation with the following:
Contact Security
Call Mall Security at 780.444.4444. Help phones and pay phones throughout the mall connect directly to the team. Please contact Security with any concern, question or issue during your visit.
Conduct
Conduct that is disorderly, disruptive or which interferes with or endangers business or guests is prohibited. Such conduct may include:
Running
Loud offensive language
Spitting
Throwing objects
Fighting
Obscene gestures
Gang signs
Using any unnecessary wheeled modes of transportation (bikes, scooters, skateboards, rollerblades, wheeled shoes)
Intimidating behaviour by groups or individuals, loitering; engaging in soliciting; blocking storefronts, hallways, fire exits or escalators, and walking in groups in such a way as to inconvenience others is prohibited.
Picketing, demonstrating, soliciting and petitioning are prohibited.
Any items that could be deemed dangerous or offensive to the public including pocket knives or hunting knives, imitation weapons may be requested to be put in a locker or vehicle during your visit to West Edmonton Mall.
Distributing handbills requires the prior written consent of West Edmonton Mall management.
Mall patrons must comply with rules and regulations set out by the Mall, Alberta Health Services, and the Government of Alberta around health and safety. Failure to do so can result in a security escort out of the mall or a ban from the mall.
Violations of the Law
Any violation of Federal law or Provincial law will not be tolerated.
Clothing/Attire
Appropriate attire, including shirts and shoes, must be worn.
Wearing apparel which has obscene language, obscene gestures, gang affiliation or racial / religious / ethnic slurs that are likely to create a disturbance is prohibited.
No clothing that intentionally covers or obscures the face other than for valid health or religious purposes will be permitted. Items such as hats, hoods, sunglasses, costume masks, neck gaiters, and balaclavas should be removed at the door.
Youth Escort Policy
We welcome all youth to West Edmonton Mall, however, youth under 16 must be accompanied by an adult 18 years or older. If not accompanied by an adult, anyone under the age of 16 may be asked to leave at the discretion of Security.
One adult 18 years or older may supervise up to 6 youth. Anyone appearing 18 years or younger should be prepared to show a West Edmonton Mall Security Agent one of the following forms of photo identification:
Alberta or Out of Province Driver’s License
Alberta or Out of Province Identification Card
Passport
Armed Forces Identification Card
Canadian Citizenship Card
Certificate of Indian Status Card
Canadian Permanent Resident Card
West Edmonton Mall Employee ID Card
No form of school ID card will be accepted. No temporary licenses or identification cards without a photo will be accepted.
Lockdown Drills
Please note that West Edmonton Mall conducts quarterly lockdown drills to assist guests and tenants to be prepared in the event of an emergency.
Service Animals
Only animals trained to assist persons with disabilities are permitted within West Edmonton Mall. All service animals must be on a leash not exceeding 2 metres in length and in control of the handler at all times.
General Parking and Deliveries
Hotel shuttles, taxis, and tour busses drop off and pick up passengers at Entrance 50 with convenient access from 87th Avenue. This is located in the mall parking area north of the intersection of 175 Street and 87th Avenue.
Before bringing an RV, bus, trailer or other oversized vehicle, contact Mall Security at 780.444.4444 for current parking instructions.
Any vehicle left unattended in the drop off/pick-up area is subject to being towed at the owner's expense.
There is no overnight parking at West Edmonton Mall which includes the Overflow Parking Lot north 90th Avenue.
There is no dropping off, picking up or parking allowed in the drive lanes or Emergency Access Routes surrounding West Edmonton Mall. Please park vehicles in designated parking spaces. Any vehicle left unattended on drive lanes or Emergency Access Routes will be subject to tow at the owner's expense.
Deliveries must utilize the proper dock as allocated.
The following is a list of local campgrounds for overnight RVs:
Shakers Acres RV Park and Campground
21530-103 Avenue (Winterburn Road)- 780-447-3564/toll free -1-877-447-3565
Rainbow Valley Campground
119 street off of Whitemud Drive-780.434.3991/toll free -1-888-434-3991
Glowing Embers Travel Centre and RV Park
26821 100 Ave Acheson T7X 6H8 - 780.962.8100