How Can We Help?
Ask a question, share feedback or find the team you need. Call Guest Services at 780-444-5321, text 587-673-1420 or choose an inquiry type in the form below.
Looking for a department? The phone directory follows the form.
Main Number (Call)
780-444-5321
Main Number (Text)
587-673-1420
Guest Services
Marketing & Promotions
West Edmonton Mall Inn Reservations
1-800-RESERVE (737-3783)
780-444-9378
Construction
Ed’s Bowling
Group Sales
Tourism Information
Safety & Security
Media & Public Relations
Administration
Human Resources
Leasing
Privacy Officer
Parks & Attractions
Fantasyland Hotel
1-800-RESERVE (737-3783)
780-444-3000
Specialty Leasing Opportunities
Accounting
Frequently Asked Questions
Make the Most
of Your Visit
Start with the mall directory, where each business listing shows its available phone number, website and location. If you need help finding a listing or getting around the mall, call Guest Services at 780-444-5321.
Guest Services handles lost and found. Call 780-444-5321 during mall hours or email guestservices@wem.ca to ask whether your item has been turned in.
Call Group Sales at 780-444-5308. The Groups page can help you choose the right option for fundraisers, school programs, tours, birthdays, corporate and team-building activities, or adult parties and groups.
Choose Specialty Leasing for short-term retail space. For other retail space enquiries, choose Leasing. Both departments use 780-444-8100.
Call Mall Security at 780-444-4444 for a safety concern, unsafe condition or other security issue at West Edmonton Mall. Help phones throughout the mall also connect directly to Mall Security.