Frequently Asked Questions

**NOTE** This information page will be updated frequently as details and information change/become available.



1. Is West Edmonton Mall opening parks, attractions and retail?


WEM parks, attractions, and retailers have updated hours. As of March 16 West Edmonton Mall will be temporarily closing all attractions until further notice. As of March 27 West Edmonton Mall has decided to close any mall entrances that don't provide access to an essential service or the Fantasyland Hotel until further notice. Only the following entrances are open to access essential services within the Mall: 2, 8, 31, 52 and 58. As per Government guidelines no gathering, mall-walking or lotering is permitted at this time.


Please refer to the hours tab to see current hours of operation as this may change. We also recommend following our social accounts to stay up to date (FacebookTwitter, and Instagram).You can also view updated hours HERE.


2. What measures is West Edmonton Mall/Fantasyland Hotel doing to ensure the safety of guests and staff/employees?


The public safety and health of our guests is a top priority at West Edmonton Mall and Fantasyland Hotel. Our safety philosophy focuses first on prevention, and that guides our existing protocols for cleaning and sanitizing public areas, as well as educating our team members, tenants and guests on safe, sanitary practices. In addition to the rigorous cleaning protocol we already follow, that means reminding our team members about the importance of personal care, including proper hand washing; staying home if they are ill; covering their nose and mouth if they are coughing or sneezing; and, frequently wiping down work surfaces. It also means increased efforts with our guests, including adding more hand-sanitizing stations throughout the property and providing visible educational messages about preventative actions. 


3. What can I do as a guest or employee of West Edmonton Mall/Fantasyland Hotel to prevent contracting COVID-19?


- Wash your hands often with soap and water, lathering the backs of your hands, between your
fingers, and under your nails for at least 20 seconds. Use alcohol-based sanitizer if you cannot
wash your hands.

- Help prevent the spread of viruses by staying home if you are sick.

- Avoid touching your eyes, nose and mouth.

- Clean and disinfect work area surfaces and objects (desks, phone, keyboard, etc.).

- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.


Individuals who are experiencing symptoms and may have traveled to areas of concern or have been in contact with somebody who has traveled to these areas should call ahead to their healthcare provider before deciding to visit WEM or any of our attractions.


For general questions, view here: Novel Coronavirus (COVID 19) FAQs For Public


The following links provide more information and guidance on COVID-19: