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It has come to our attention that Edmonton-area residents have been receiving fraudulent automated telephone calls from people claiming to be working on behalf of West Edmonton Mall. These callers are telling people that they have won a West Edmonton Mall gift card or a free trip and then proceed to ask them to visit a specified website and/or to provide personal information.

West Edmonton Mall does not run contests of this nature.

These calls have been reported to the authorities and West Edmonton Mall Safety & Security is working with the appropriate agencies.


West Edmonton Mall does, at times, hold contests. Information about the contests we hold are communicated through West Edmonton Mall publications, in-Mall and via our social media channels. We will never phone you and ask you to enter one of our contests and we will never ask you to pay a fee to enter one of our contests.

Please be cautious if:

Please contact us at guestservices@wem.ca if you receive any suspicious phone calls from someone representing themselves as West Edmonton Mall.